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[ # ] Progressing along with SugarCRM
June 13th, 2006 under Sales and Marketing

Following on from my previous posts on CRM systems; Salesforce.com versus SugarCRM for a growing business and Seeking CRMing Excellence - I uninstalled Microsft Business Contact Manager today.

I have purchased a SugarCRM hosting package from Blacknight.

I’ve started adding in my Leads and Accounts. I want to update my Contacts through the MS Outlook integration.

The I need to get the Sugar Plug-in for Outlook working yet.

I must check if it does Shared Calendars and Activities.

Read the Comments

[ # 455 ] Comment from Des Field Corbett [June 13, 2006, 4:43 pm]

Just wondering had you thought about how your going to backup your CRM data? Blacknight (we use them too - there great) do provide tools to help you but you must think about it and do it yourself.

des

[ # 456 ] Comment from Donagh Kiernan [June 13, 2006, 4:59 pm]

Good point Des,

I had thought that synching with Outlook would be sufficient, but it wouldnt synch all details. History and Notes for example wouldnt be synched.

That’s another thing for me to do now….

Is it a matter of backing up the database at server side?

[ # 458 ] Comment from Des Field Corbett [June 13, 2006, 5:27 pm]

I think so, we use Sugar CRM on our Blacknight system and it does an automated backup each night of the db (look in the control panel) but you need to then copy that backup somewhere else (in case the computer blows up) . This can be done using Blacknights ftp feature which allows you ftp a backup file somewhere each night - problem is you need somewhere to ftp it to.

Also I’m not sure whether this ftp traffic counts against your bandwidth limit - a big db could seriously take a chunk if its ftp’d each night.

I’d ask Blacknight for advice (and then tell me :)
des

[ # 459 ] Comment from Michele [June 13, 2006, 5:41 pm]

The backups are compressed, so even a large database should be pretty small (relatively speaking).

We’ll be rejigging some of the hosting plans over the next few weeks, so there should be an increase in resources :)
I’ll ask one of our technical staff to either reply here or on our forum regarding the other questions you have.

Michele

[ # 476 ] Comment from Donagh Kiernan [June 14, 2006, 6:31 am]

It’s on my To Do list.

We must talk about backups in general sometime, I use http://www.24sevenbackup.ie

Meanshile, I’ve got more Sugar troubles

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