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ShareIT presentation on Sales
March 26th, 2007 under Business Development, Ideal Client, Partners and Alliances, Sales and Marketing. [ Comments: 1 ]

ShareIT is a free seminar for small businesses. Damien Mulley organised the first session for UCC last Saturday, with strong feedback from participants.

My powerpoint presentation on Sales Generation is attached here.

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Your Business Development Action Plan - Marketing
May 3rd, 2006 under Business Development, Ideal Client, Partners and Alliances, Product Management, Sales and Marketing. [ Comments: 1 ]

10% Plan, 90% ActReferrals are a great source of new business but may not build your business fast enough to suit your goals.

So your product suits everyone, but who does it suit best? Who will get the greatest value from your product? Who will buy fastest?

To market effectively:
=> You need to break down your market on a sector-by-sector and/or on a region-by-region and/or on a demographic basis, even if you are operating a web-based business.
=> You need to tune to your target market defining your key messages, your language, offerings and customer support accordingly.
=> Do not market everything you can do, as the message becomes too complex. Market your company, key Unique Selling Proposition and an initial “hook” offering. You can vary the hook on various campaigns.

The purpose of your marketing efforts is to develop leads and not to educate the market on everything you can do.

A basic high-level direct market attack plan is as follows:

1. Know your business direction
You must decide what products, capabilities and offerings that allow you to put your best foot forward taking advantage of the right opportunities in the marketplace.

2. Define your offerings
- Define and detail what you have on offer.
- Create a corporate image for your company that represents your standards.
- Create Marketing and Sales materials that show what you have on offer
- Use Case Studies with client endorsements.

3. Define your Ideal Client Profile
- Know who you want to do business with, based on who you work best with and provide greatest value to.
- Detail the Ideal Client profile

4. Gather a list of your target companies and contacts that broadly fit your Ideal Client profile
Using your Ideal Client Profile, with Market Research, create a list of prospective clients. It?¢‚Ǩ‚Ñ¢s worth buying a completed list or paying someone to build a relevant list of companies, addresses, contact names, job titles, phone numbers, email addresses, systems in place etc.

5. Plan and Execute your campaigns to build your pipeline
- Put the resources in place and start
- Use a CRM system to manage your Prospects, Leads, Contacts, Marketing Materials etc
- Execute, Follow-up and geneate leads
- Build a relationship with your marketplace
- Build your pipeline
- Gain new clients

Marketing should not be an occaisional activity for your company, no manner how small. Marketing is one of those good habits that when in place and done effectively will produce on-going results. This is an on-going action that will generate leads and continue to open doors to develop business.

As in everything, 10% planning, 90% effective action.

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Finding Success with New Ideas
May 1st, 2006 under Business Development, Entrepreneurs, Ideal Client, Partners and Alliances, Sales and Marketing. [ Comments: 2 ]

The Big IdeaThis is not just about new inventions or radical pioneering ideas. If your business depends on changing standard practice ever so slightly then this adds further challenges to achieving your business goals.

Six Questions:

1. Might you describe business offering as leading edge?
2. Do you say that you have no direct competitors?
3. Have you ever used the words ‘radical change’ in describing your offerings?
4. Will your business change the structure of the industry, even slightly?
5. Do you welcome a competitor’s marketing campaigns because they are making the concept more acceptable?
6. Does making money depend on changing consumer habits?

If you can say “YES” to any of the above, then you will be likely faced with greater challenges in developing your business.

The Challenges:

1. Identifying your revenue streams and pricing models
- Will people pay directly for your product or service?
- Putting imminent revenue aside, briefly, what core value are you building? That is, are you creating something that other businesses might make money from? Is it a loyal customer base? Is it technical intellectual property?
- If you cant achieve sufficient revenue from those using your service, can you gain revenue from those targeting a similar customer base? Can you sell them other products or services? Does advertising revenue make sense?
- For possible pricing models, seek comparables from similar business models and/or indirect competitors

2. Double the sales effort: The Concept and the Service
- Do you need to explain your business idea in every sale?
- Particularly if the benefits are less measurable, you need to get over the ‘quack’ factor
- When trying to make a sale, you need the prospective client to buy into the concept first of all and then to buy from you

3. Avoiding being stomped by a big player
- If what you’re selling threatens revenues of large indirect competitors, beware of being too prominent too soon until you’ve gotten a foothold in the market.
- You might decide to chip away at the early adopters in the market to build up sufficient credibility and track-record and then to attack the greater market.

4. Winning initial reference sites
- No one wants to eat in an empty restaurant. So do the happy hour, work hard to win your initial customers and prove your service.
- You need to remove risks from the buying decisions of future customers. Solid evidence of a track record is hard to beat.

5. Validating your business
- Customers paying for and endorsing your service validates it above all else
- Partner endorsement validates
- Investment from a known industry leader validates
- Accreditation, Certification of recognised bodies validates
- PR, Celebrity endorsement and other strong promotional activities also validates

6. Forecasting according to early adopters?
- Early Adopters buy new into ideas faster than others.
- Do you ramp up your business based on sales successes to Early Adopters?
- Be aware of the length of the period from market entry to market acceptance and the costs of doing so

7. Raising Investment
- Investment organisations analyse business plans according to Return on Investment including Risks in achieving business goals. New ideas add risk but also may offer a high return.
- Private Investors with knowledge of your industry make decisions based more on instinct and experience, but the appetite for high risk varies.

Example: Broadband in Ireland

Despite vast amounts of time and money being spent on marketing, promotional offers and government support schemes, Ireland is still slow on the take-up of Broadband.

Broadband providers are of all sizes as the market possesses few barriers to entry. There is much distrust in the market as people do not know what they are buying and services can be poor from many providers.

Dominant players are difficult to displace as it takes time to move people from what they know already AND many don’t see the benefits clearly enough.

It takes time, layer by layer from early adopters back to the luddites.

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The Many Yeses in Finding Your Ideal Client - Seductive Marketing Steps
March 31st, 2006 under Business Development, Ideal Client, Partners and Alliances, Sales and Marketing. [ Comments: none ]

Maidsfield Ideal Client Focus - Sales Generation ProcessThis is a companion post to this months Market Leader Monthly Newsletter.

This outlines the defined stages from Cold Prospect to developing an Ideal Client for your business. This takes time and many steps.

This is a Sales Generation Process that incorporates a good understanding of your target Ideal Client(s), good marketing materials and steady continuous semi-automated marketing and sales activities to develop a client base for your business.

Seductive Marketing incorporates both Marketing and Sales, continuing beyond the first client engagement to develop the client relationship further to being an Ideal Client.

If you have good reference clients then they are likely a definition of your Ideal Client. How do you find more and this enabling you to reduce the number of non-Ideal Clients? See the Business Case for Ideal Client Focus.

This is a typical marketing and sales process for a very established and mature organisations. The Ideal Client Focus Programme enables small and medium sized organisations to inexpensively introduce similar marketing and sales processes and activities.

Read more on the newsletter.

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Are you selling to Core Production, Support Functions or Discretionary Spend?
March 31st, 2006 under Business Development, Ideal Client. [ Comments: none ]

Working HardA business will invest more money where the return is more tangible. Improving production efficiencies is tangible. Reducing material handling and shipping costs is tangible. Tangible returns are much easier to calculate with investments in Core Production.

A business will invest more money in their Core Production than they will in their Support Functions. And when the market gets tough, they may significantly reduce spending on Support Functions but increase spending on Core Production to increase efficiencies. We’ve heard recently that Wyeths are reducing the workforce in Newbridge by 250 due to greater automation improvements in their plant. This immediately reduces the overall personnel related costs and Support Functions of the business based on a significant capital spend on the Core Production of the plant.

If your business develops solutions or sells services that improve efficiencies in Core Production then your business should be stronger than those selling to Support Functions.

For example, a brochure Website for many organisations is not a critical spend and will invest a relatively small amount compared to an in-house system to improve their processes. Their Website is a Support Function.

Whereas if the business sells online or carries out critical customer service functions through the website then the website is firmly a Core Production facility and worthy of greater investment.

If you supply to Core Production then you:

  • Can likely charge greater margins for your services (depending on competitive forces)
  • Are likely to be more stringent in your own quality procedures
  • Are vetted much more thoroughly than supplying to a Support Function
  • Will require a greater level of Compliance. Try supplying to a validated business areas in an FDA regulated organisation
  • Will likely take longer to break into the market due to the barriers to entry
  • Enjoy a greater capital valuation on your business in the event of a trade sale, due to your business being more fixed-wired into your clients’ production
  • Another level of spend beyond Support Function spending is Discretionary Spend. This is when an organisation will only consider spending when everything else is in good order and they are looking around for areas to improve on. These are merely nice-to-haves in an organisation. A website is an example of this for many organisations, as I discovered this hard-way when trying to sell Content Management Systems in a down market.

    Does your business supply into Core Production, Support Functions or Discretionary Spend?

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    Human Psychology and Business Parallels
    February 21st, 2006 under Ideal Client. [ Comments: none ]

    The Gallup Organization have great publications on Strenghts and Weaknesses

    On reading their psychology and competencies books I began to notice that businesses develop in a similiar manner to humans. From youth to maturity and the stages we go through…..

    this is a companion pience to this months Market Leader Newsletter - read Newsletter Article Human Psychology and Business Parallels

    In our youth, how we focus on our Weaknesses and not our Strengths, how we view Risk and how we learn and develop good habits for growth…..

    this is to name three - any other?

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    Defining Your Ideal Client
    February 21st, 2006 under Ideal Client, Sales and Marketing. [ Comments: 1 ]

    see newsletter article on Seductive Marketing Part 2 - Your Ideal Client..

    Your Ideal Client is a client with whom you find it easiest to deliver value to.
    Who would you regard as your best reference client? Why?
    Do you enjoy working with them? Why?
    Do you clearly understand the value of what you do and pay accordingly?
    Do they refer business to you because to see clearly that you are a key part of they business?

    Being Ideal Client Focussed doesnt mean you start ignoring other business, but it will define a focus to develop a greater number of Ideal Clients in your business.

    contact Maidsfield for more information on Ideal Client Focus and Maidsfield’s Market Leader Programme

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